Horsham, PA
Order: 323282
• Answer phone in a professional, courteous manner which includes introducing yourself by name
• Look up patient by dob and immediately checking encounters. Able to identify information in previous encounters that may pertain to the present call and handle accordingly
• Able to correctly triage calls. Is able to identify high priority nurse calls, such as AFIB, chest pain, etc
• Able to schedule appointments correctly – NP, OV, OV ext, televisits using proper visit types and visit statuses.
• Uses proper documentation in General Notes, such as hospital info, records info, etc and noted in the proper format using date/message/initials
• Able to identify and correctly schedule hospital follow ups
• Able to identify and correctly schedule device checks
• Able to schedule echocardiograms correctly
• Able to gather all necessary demographic information for new patient appointments, as well as send out the proper paperwork
• Able to correctly explain and identify the different types of televisits
• Able to speak to patients professionally and answer their questions to the best of ability. Knows when to ask questions and ask for help.
• Is diligent in checking and addressing encounters efficiently and responding to all M bubbles in a timely manner
Is familiar with EPIC and how to look up patient info/records. Also able to identify if a patient was seen by AMS in the hospital