Service Department Assistant

Job Title: Service Department Assistant

Location: Shreveport, LA

Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Occasional Saturdays, 8:00 AM – 3:00 PM (based on business needs)

Starting Pay: $15/hour (with potential for increase based on performance)

Job Description:
We are looking for a reliable and customer-focused Service Department Assistant to join our team. In this role, you'll be the first point of contact for our customers, handling incoming calls, emails, and text messages. You'll assist with customer inquiries, confirm appointments, and follow up on services to ensure a smooth and positive experience.

Key Responsibilities:

• Answer and respond to customer calls, emails, and texts promptly and professionally.
• Assist customers with service inquiries and provide accurate information.
• Confirm, schedule, and follow up on appointments and services.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the service team to ensure efficient workflow and customer satisfaction.
• Handle occasional Saturday shifts when needed, based on business demands.

Qualifications:

• Previous customer service experience required.
• Strong communication skills (verbal and written).
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with email and text communication platforms.
• Positive attitude and a team-oriented mindset.