Shreveport, LA
Job Title: Customer Service Representative
Location: Shreveport, LA
Schedule: Monday - Friday, 7:00 AM - 4:00 PM
Hourly Rate: $13.06/hr
Job Overview: We are seeking an experienced and customer-focused Customer Service Representative to join our team. In this fast-paced role, you will handle a high volume of inbound calls, providing assistance with billing inquiries, service cut-ons, and service transfers. The ideal candidate will have excellent communication skills, the ability to manage multiple tasks efficiently, and a strong commitment to delivering outstanding customer service.
Key Responsibilities:
Answer a high volume of inbound calls from customers.
Assist customers with billing questions and issues.
Manage service cut-ons and coordinate service transfers.
Provide accurate and timely information to customers.
Address customer concerns and resolve issues promptly.
Ensure customer satisfaction by delivering top-tier service.
Maintain customer records and update account information as needed.
Collaborate with team members and other departments to resolve complex issues.
Follow all company policies and procedures.
Qualifications:
Previous experience in a customer service role is required.
Strong verbal and written communication skills.
Ability to handle a high volume of calls and multitask effectively.
Excellent problem-solving skills and attention to detail.
Proficiency in using computer systems and software.
Ability to remain calm and professional under pressure.
High school diploma or equivalent required.
If you’re passionate about providing exceptional service and thrive in a fast-paced environment, we encourage you to apply!