Medical Scheduling Supervisor

We are seeking a Medical Scheduler for a medical office in Shreveport, LA. You must have at least 5 years of work experience in a leadership role, preferably in a medical office setting, and knowledge of medical terminology.

Salary: $65k

Benefits:

• Health Insurance (3 options available)
• Health Savings Account (matches $500 contributions per year)
• Dental and Vision Insurance
• Disability and Life Insurance
• 401k
• 401k match/profit sharing (after one year of service)

General Summary of Duties:

• Oversee daily operations in the Scheduling and HIM Department
• Manages the schedule in the practice electronic health record and scheduling program.
• Works directly with 3rd party vendors (ex: Momentum, SMDS, Kings)
• Provides analytics for review of both department’s production
• Coordinates work schedules for Scheduling and HIM staff
• Reviews and approves time for payroll and approves time-off requests.
• Supervise daily activity of the staff to ensure all incoming and outgoing calls are handled with the desired level of service.
• Monitor workflows to ensure assigned tasks are handled in a timely manner.
• Communicates relevant information to the Director of Business Operations and staff, to maintain and manage workflows.
• Assist with orientation of new personnel, training, mentoring, and coaching.
• Schedules/prepares and actively participates in Scheduling Committee Meetings
• Prepares master schedule and builds correlating assignments in the EHR.
• Uses problem-solving and conflict resolution skills when handling patient complaints; and communicates those to administration as appropriate.
• Maintains a cooperative relationship with staff by communicating information, and responding to requests, while building inter-departmental rapport.
• Assists with establishing policies and procedures for the distribution and use of medical records.
• Ensures timely filing, processing, and routing of incoming documents to appropriate staff/departments.
• Oversees release of medical records adhering to practice policy.
• Attends scheduled staff and departmental meetings.