Centennial, CO
HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
HKA is working on behalf of Jacobs, and this role is to support Jacobs’ work through HKA
Qualifications:
Basic Qualifications
High School diploma or GED
Three (3) years call center or customer service experience.
Basic knowledge of Microsoft Office Suite applications
Ability to clearly and concisely communicate verbally and in writing with customers, office and field personnel
Preferred Qualifications
Thorough knowledge of Microsoft Office Suite applications.
Experience working with CRM applications and/or Service Request/Work Order systems.
Strong interpersonal communication and relationship skills, the ability to interpret, apply, and explain work management procedures.
Responsibilities:
Essential Duties and Responsibilities
As a Citizen Responder, receive complaints or inquiries via telephone, electronic mail. mobile app, and web requests from the public and provide answers, if known or through research, make the proper referral to an outside agency or resource, or
issue the appropriate service request to the field crews.
Assist all department heads in working with citizens and community groups to resolve neighborhood concerns.
Conduct research and prepare correspondence in response to internal and public inquiries or issues and concerns.
Maintain knowledge of various issues, projects, and events surrounding the City.
Coordinate resources to respond to citizen’s questions and concerns.
Assist the department with preparing and analyzing weekly and monthly reports, generated through the CRM system, that monitors compliance with performance standards by reviewing data entry for accuracy and completeness on a daily,
weekly, and monthly basis.
Perform data entry in the CRM system to initiate new requests, update service requests and reporting parties, and close work requests/work orders as necessary.
Performs other similar duties as assigned.
Comments/Special Instructions
This is not a Work From Home Position
Customer Service Call Center experience required.
Candidate should have strong communication/listening skills and ability to communicate well.
This is a TEMP to HIRE position so is expected to be long-term/permanent after 90-Days
Not looking for frequent job hoppers either as requires a lot of time to train up new staff.