Foley, AL
Order: 198209
| Supports basic project management for technical and process improvement projects. Responsibilities include: o Responds independently, to call or email customers to provide follow up on difficult to moderately complex inquiries. o Works on documentation and solves difficult to moderately complex customer issues/requests/complaints in accordance to established procedures, and when required, redirects queries to appropriate department or personnel. o Obtains and collects feedback from product development and service departments to confirm the most appropriate sources of materials and secondary sources of information that can be recommended to customers to answer their questions. o Assists in the maintenance of databases containing information on customer interactions and transactions to facilitate future needs in data collection and consolidation. o Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel. o Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services. o Confers with production, sales, shipping, warehouse, or other personnel to provide world-class customer service. o Promote products/services to ensure business targets are met. o Provide after-sales support for client contracts to ensure customers satisfactions are met. o Performs duties related to overall customer service. Bachelor degree is required |
Qualifications
- bachelors
- 3-5