Warranty Claims Specialist : 196314

Contract: 1 YEAR

Job Title: Warranty Claims Specialist : 196314

Location: WOODCLIFF LAKE, NJ 07677

Hourly Rate on W2: USD 38.00 /hr. - USD 43.50 /hr.

Shift: 1st Shift

Monday to Friday 8:30 am to 4:30 pm with a 30 minute lunch

The position would be working for HKA at the WOODCLIFF LAKE, NJ facility

1 PTO day per month on the 1st of each month

11 paid holidays offered 

Outline:

This job involves reviewing warranty claims and appeals, assessing documentation such as technician repair notes, customer complaints, authorizations, and test results to determine appropriate action for claim payment. Key responsibilities include providing feedback to colleagues about claim issues, ensuring compliance with warranty policies, and researching documentation and systems to identify inaccuracies or inefficiencies. The role also involves communicating with dealers to clarify the proper claims submission procedures and processing claims in line with applicable policies and procedures.

The candidate must have at least a high school diploma (bachelor's degree preferred) and 1-2 years of automotive or OEM warranty experience. Proficiency in Microsoft Office and various systems (e.g., FASTA, CAESAR, and others) is required. The ability to independently research topics, use judgment to resolve issues, and process claims accurately is essential. 

The role requires strong communication skills, both internally and with dealers, to ensure claims are processed effectively and in compliance with company standards.

Basic job duties may include but are not limited to: 

Review the claims/appeals and all documentation supplied by the center, time controls, technician

repair notes, customer complaint vs. repair performed, authorizations obtained, technician efficiency,

test results, and use sound judgement and decision-making skills to execute the appropriate action on

claim payment.

Provide feedback to Warranty Claims Administration Lead and/or other colleagues in the department

that assist them with future decisions regarding claim issues, new CAESAR rules or Warranty Parts

Return.

Communicate to center/dealers that do not comply with warranty policies and procedures the proper procedure to submit claims.

Research documentation (Repair instructions, bulletins, Repair Orders, etc), systems (AIR, FBM, etc),

and CAESAR rules to detect inaccuracy and inefficiency; identify actions to take to align the disputes.

Identify claims in review that could potentially be paid automatically by the system. Notify the Claims

Administration Lead of findings.

Internal communication with various departments to verify parts availability, product trends and technical repair instructions.

Responsible for processing warranty claim submissions according to the applicable policies and procedures, including (but not limited to): Warranty department procedural documentation, technical service bulletins and repair instructions, applicable warranty coverage, etc.

Warranty claims are submitted from the dealer service provider to the claims department via CAESAR (claims management system).

Using queries in CAESAR, according to daily allocation, claims are presented and assessed individually using all applicable data to substantiate the claim – vehicle service records, repair instructions, service information bulletins (SIBs), requesting additional information (repair orders, parts orders, etc.), and anything else available, as needed.

Individual claims are processed accordingly based on the information assessment, within the scope of Policy. Where additional information is needed, contacting Center Warranty Administrators directly, requesting additional paperwork, talking to Policy Group, or technical experts for clarification on the requirements or instructions, to more accurately process claims.

EDUCATION:

High School Diploma/GED Prefers a Bachelor’s degree 

MUST HAVE EXPERIENCE: 

Education - High School Diploma – preferred bachelor’s degree or equivalent work experience.

Work experience, Leadership experience 1-2 years of: Wholesale/Retail automotive experience with good working knowledge of automotive technology or OEM Warranty knowledge.

Intermediate proficiency with Microsoft Office (Outlook in particular, Excel, OneNote, and Word preferred)

Demonstrated ability to independently research topics to resolution and determine the best path forward for the Company, based on applicable Policies and Procedures.

Proficient user of Outlook, Word, Excel, Visio and PowerPoint applications. Must be able to use FASTA, PuMA systems, AIR, ETK. ISPA Next, CAESAR, INFONET and all other systems needed to make sound 

judgements in claim payment decisions.

HKA Enterprises is a global workforce solutions firm. If you are seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.

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Qualifications

• High School Diploma
• This job involves reviewing warranty claims and appeals, assessing documentation such as technician repair notes, customer complaints, authorizations, and test results to determine appropriate action for claim payment. Key responsibilities include providing feedback to colleagues about claim issues, ensuring compliance with warranty policies, and researching documentation and systems to identify inaccuracies or inefficiencies. The role also involves communicating with dealers to clarify the proper claims submission procedures and processing claims in line with applicable policies and procedures.