CA
Position Summary
The QI Coordinator supports the Quality Improvement department by assisting with data collection, entry, and reporting; coordinating quality-related activities across departments, providers, and regulatory agencies; and facilitating interventions related to MCAS (Managed Care Accountability Set) performance measures. This role serves as a liaison between the health plan and its provider network for record retrieval, data tracking, and post-measure interventions.
Key Responsibilities
Conduct data-related quality improvement activities per the organization’s QI Plan
Maintain confidentiality of member and provider records
Compile, organize, and prepare internal and external reports
Maintain MCAS-related databases, documentation, and regulatory compliance tools
Assist in creating MCAS training guides and coordinating provider/staff webinars
Distribute educational materials to provider network regarding MCAS measures
Support MCAS Lead and QI Analysts in collecting provider updates
Coordinate with members to provide health-related education or outreach materials
Track and analyze medical records for MCAS purposes; maintain status tracking systems
Implement post-measure interventions such as incentive mailings, tracking, and reporting
Serve as a department liaison to internal teams, external partners, and providers
Provide administrative meeting support: scheduling, agenda creation, and note-taking
Identify missing data within reports and coordinate resolution with nursing staff
Perform additional job-related tasks as needed
Comply with all organizational policies and employment guidelines
Qualifications
Education & Experience:
High School Diploma or equivalent required
Minimum of 4 years of experience in healthcare quality
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Prior experience with HEDIS preferred
Certifications:
Typing speed of 30 WPM
- Medical Assistant Certified (Required)
Skills & Abilities:
Strong interpersonal and communication skills
Organized, adaptable, and able to work in a fast-paced environment
Technologically proficient with common office equipment and software
Effective multitasking and time management
Valid driver’s license and state-required auto insurance
Bilingual English/Spanish preferred
Travel:
Up to 50% travel may be required
Knowledge of:
Statistical reporting and database management
Medical record review and documentation standards
Commitment to Diversity: As an equal opportunity employer committed to meeting the needs of a multi-generational and multicultural workforce, Key Staffing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
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