CA
Key Staffing is currently hiring a Call Center Representative to join a dynamic team in Bakersfield. In this role, you will be responsible for managing inbound and outbound calls, assisting customers with inquiries, and providing exceptional customer service. This is a great opportunity for individuals with strong communication skills and a passion for delivering a positive customer experience.
Pay Range: $19.00 - $22.00 DOE
Key Responsibilities:
- Answer inbound calls from customers and address inquiries promptly and professionally.
- Provide accurate information regarding products, services, or account details.
- Assist customers with order processing, billing inquiries, and troubleshooting issues.
- Document all interactions with customers in the company database.
- Collaborate with other departments to resolve customer issues and ensure satisfaction.
- Meet performance targets and contribute to team goals.
- Maintain a positive and professional attitude when interacting with customers.
- Handle a high volume of calls in a fast-paced environment.
Qualifications:
- Previous experience in customer service, call center, or related field is preferred.
- Strong verbal communication and active listening skills.
- Ability to multitask and manage time effectively.
- Excellent problem-solving skills with a customer-first attitude.
- Proficiency in using computers and basic office software (Microsoft Office, etc.).
- Ability to work effectively both independently and as part of a team.
- Bilingual candidates (English/Spanish and Punjabi) are preferred.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We participate in E-Verify.