Quality Assurance Tech

Quality Assurance Specialist

Key Responsibilities:

• Quality Control: Develop and implement quality control procedures, conduct audits and inspections, and utilize vision systems to identify and prevent product defects.

• Process Improvement: Recommend and drive operational improvements to enhance efficiency and reduce errors.

• Customer Relations: Serve as the main point of contact for customer inquiries, professionally addressing concerns via email and phone. All communications must be returned the same day.

• Issue Resolution: Lead root cause analyses, investigate customer returns, and develop comprehensive preventative and corrective action plans in writing.

• Reporting & Analysis: Analyze quality data to identify trends, prepare detailed quality performance reports, and create reports such as FMEA, PPAP, and SCAR for customers.

• Auditing: Conduct regular audits to ensure compliance with ISO 9001 standards.

• Leadership: Supervise and train quality control staff, providing ongoing support and guidance. Ensure inspectors have easy access to customer prints, packaging instructions, and critical inspection areas.

What We're Looking For:

• A bachelor's degree or two years of progressively responsible quality inspection experience is preferred.

• Strong data entry skills and intermediate proficiency with Microsoft Office, especially Excel and databases.

• Exceptional problem-solving abilities and adaptability to handle a variety of situations.

• Excellent communication skills with a focus on delivering clear explanations.

• Must be bilingual (English/Spanish).

Position Details:

• Pay Rate: $22 - $25 per hour

• Shift: 1st Shift

• Schedule: Monday-Thursday, 8:00 AM - 4:30 PM; Friday, 7:00 AM - 12:00 PM.

• Physical Demands: Requires standing, stooping, bending, and stretching. You must also have 20/20 corrected vision for detailed work.

Job Type: Full-time

Ability to Commute:

• Milwaukee, WI (Required)