Customer Service Representative

Summary

Increase sales and build/maintain good rapport with customers by performing the following duties personally.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Take incoming telephone calls from customers.

If new customer, obtain credit information and give to Office Manager with new order.

Advise/supply technical support (troubleshoot).

Inspect received parts for size, description and recoverability in shop receiving department.

Receive and process orders, edit order prep, print work order and verify accuracy.

Forward said orders to appropriate departments.

Respond to prospect calls and literature requests.

Gather information and prepare quotes for existing and prospective customers.

Keep customers notified of delivery date changes.

Expedite orders, when applicable.

Prepare purchase requisitions for outside vender and/or supplies.

Build relationships with customers.

Follow up on leads.

Maintain print library.