Office Clerk

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Job Title: Office Clerk

Pay Rate: $21/hr.

Shift: 1st

Benefits: Medical, Dental, AD&D

Position Summary

We are seeking an up-beat person with a can-do attitude to join our customer service department. This position is responsible for processing and maintaining customer sales orders. To be successful in this role, a candidate should possess the ability to provide prompt and friendly service by actively responding to customer’s inquiries regarding pricing, inventory, and shipping status. This individual must have experience working with a diverse range of customers and maintain a calm and professional demeanor when faced with a challenging situation. 

Essential Duties & Responsibilities

1. Communicating with customers through various medias such as email, messaging and via telephone.   

2. Order Entry: processing orders promptly and accurately. Confirming pricing, ship date(s), and any other special instructions before returning the order confirmation back to the customer in a timely manner. 

3. Order Management: Maintaining accurate shipping dates, ship to locations and shipping facility. Monitoring and updating backordered items while communicating to the customer and Sales Rep any possible delays or changes to the order. 

4. Assist Sales Team by sending out product samples as requested, providing information about customers’ past pricing structures and order history, and running inventory reports to provide accurate merchandise availability.

5. Assist other department with administrative tasks as requested, and perform other duties as assigned by members of company management.

6. Attend and participate in staff meetings and company events as required.

Qualities and Characteristics 

Customer Driven: Seeks to satisfy customers’ needs with professionalism and timeliness, and takes pride in helping to create and maintain long-term customer relationships.

Teamwork: Demonstrates ability to work harmoniously with others to get a job done. Attitude promotes positive work environment; respects others; resolves issues and conflicts. Communicates effectively with team members and provides constructive suggestions to improve team performance.

Planning/Time Management: Determines resources and actions required to accomplish objectives. Sets priorities and manages time effectively to meet deadlines. Identifies potential problems and communicates well with supervisor to plan contingent actions, as appropriate.

Integrity and Trust: Presents extraordinary morals and ethical values; presents the facts in an appropriate and professional manner; keeps confidential information and trade secrets protected; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Safety and Security: Performs all duties in accordance with company policies and procedures for safety and security including OSHA and other applicable state and local regulations.

Qualifications

Education

• High school diploma or equivalent required.
• Associate or Bachelor’s Degree in Business Administration or a related field preferred.

Skills/Experience

• Minimum 2 years’ experience in an office environment.
• Previous experience with Customer Service and / or Agriculture preferred.
• Computer competence including Microsoft Office suite.
• Excellent verbal and written English communication skills.
• Self-starter, able to take initiative and work independently with minimal supervision.
• Excellent analytical and problem-solving skills.
• Ability to manage and prioritize multiple tasks under deadline pressure.
• Ability to maintain confidentiality of sensitive company and employee information.
• Ability to work professionally with a variety of personalities and avoid taking sides in personal disagreements.
• Highly organized.

Full Steam Staffing will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Full Steam Staffing is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.