Daphne, AL
Daphne, AL: Flexicrew Technical Services (FTS) is seeking a Financial Counselor for a confidential healthcare client. This position plays a key role in supporting patient financial services by assisting individuals with understanding and managing their account responsibilities.
Essential Duties:
• Review and analyze patient account data to obtain necessary information for various types of financial accounts
• Communicate with responsible parties to explain available payment options and coordinate appropriate financial arrangements
• Counsel customers on payment plans, insurance coverage, and outstanding balances
• Maintain accurate records and documentation in accordance with department policies
• Answer incoming calls promptly and provide courteous and professional support to all customer inquiries
• Support administrative and special projects to assist in the daily operations of the department
• Recommend appropriate actions for problem accounts and assist fellow counselors when needed
Requirements/Skills:
• High school diploma or equivalent (GED required)
• 1–2 years of experience in healthcare billing, financial counseling, or customer service preferred
• Strong interpersonal and communication skills (verbal and written)
• Ability to explain financial information in a clear, professional manner
• Proficiency in data entry and basic office software (Microsoft Word, Excel, Outlook)
• Experience handling confidential information with professionalism and discretion
• Ability to work independently and as part of a collaborative team
Physical Requirements:
• Prolonged periods of sitting at a desk and working on a computer
• May involve occasional standing, walking, or lifting of office materials (up to 15 lbs)
• Must be able to effectively communicate in person and via phone
Equal Opportunity Statement:
Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.