Benefits Account Manager | Customer Service Rep

Benefits Account Manager | Customer Service Representative

Overview:

Metairie, LA: Flexicrew Technical Services (FTS) is seeking a Benefits Account Manager | Customer Service Representative to join our client’s team. This position will play a crucial role in managing and maintaining relationships with clients, ensuring their employee benefits programs are administered efficiently and effectively. This position requires a blend of excellent customer service skills, in-depth knowledge of employee benefits, and the ability to resolve issues and inquiries with professionalism and empathy.

Essential Duties:

• Serve as the primary point of contact for client accounts, fostering strong relationships by delivering exceptional customer service and support.

• Manage and oversee client accounts, including enrollment procedures, plan modifications, and benefits administration.

• Conduct regular client meetings and reviews to ensure client satisfaction and discuss potential adjustments to benefits packages.

• Collaborate with insurance carriers and vendors to address issues related to claims, billing, and coverage.

• Keep clients informed about new products, services, and industry trends impacting their benefits.

• Provide guidance to clients on benefits plan options, regulatory compliance, and best practices in benefits administration.

• Prepare and present comprehensive reports and analyses on benefits plan performance and utilization.

• Assist in developing and implementing client-specific communication strategies to improve employee engagement with benefits.

• Handle confidential information with discretion and adhere to privacy laws and company policies.

• Engage in continuous professional development to stay updated on industry changes and advancements.

Requirements/Skills:

• • Bachelor’s degree in Business Administration, Human Resources, or related field preferred.

• Minimum of 3 years of experience in customer service or account management, ideally within the insurance or employee benefits industry.

• Strong understanding of employee benefits, including health, dental, vision, life, and disability insurance.

• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.

• Demonstrated problem-solving abilities and the capacity to provide solutions aligning with client and company needs.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with benefits administration software.

• Exceptional organizational and time management skills, with the ability to manage multiple accounts and priorities effectively.

• Current Life and Health Insurance License, or willingness to obtain within a specified timeframe.

Physical Requirements:

• This position typically requires sitting for extended periods and occasional lifting of up to 20 pounds.

Equal Opportunity Statement:

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.