Hart, MI
We are seeking a Customer Service Rep (CSR) for an established company in the Hart, MI area who will perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
Schedule: Monday thru Friday, 8am to 4:30pm
Job Duties of the Customer Service Rep:
Serve as first point of contact for delivery drivers.
May receive, count, and log cash received by carriers.
Coordinate with warehouse and transportation to make sure shipping/receiving documents are completed accurately and timely.
Verify and count products to confirm data accuracy in system.
Notify carriers and key team members of pending, no shows and/or unscheduled arrivals.
Engage with drivers and reschedule appointments if necessary
Enter data into the warehouse management system (WMS) scheduler
Partner with Inventory and Operations to research inventory discrepancies and misplacements
Invoice and verify accounts accurately and in a timely manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Skills and Qualifications of the Customer Service Rep:
Excellent verbal and written communication skills with the ability to interact with internal and external customers; English may be required
Proficient computer skills, including Microsoft Office Suite
Must be able to work in a temperature as low as -20 degrees Fahrenheit
Must be able to lift a minimum of 20lbs occasionally
This is a Temp-to-Hire position and the client offers benefits once Hired In.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.