Job Responsibilities:
Answer incoming calls, emails, or chats to assist customers with inquiries, orders, or issues.
Job Duties:
• Process quotes, orders, information requests from website, emails and phone.
• Manage order throughout order process.
• Provide customers with product details, ship schedule, tracking information.
• Assist customer after shipment with technical information, returns, damage.
• Keep a positive and empathetic attitude with each customer interaction.
• E...
