Bilingual Call Center CSR

An established company in the Ocala, FL area is seeking a Customer Service Representative (CSR) to join their call center team. This role involves handling inbound and outbound calls to assist customers with mortgage-related inquiries, primarily post-closing.

This is an excellent opportunity to grow with a stable company that values customer service and professional development.

Pay: $18+ / hour DOE

Key Responsibilities of the CSR:

• Handle a high volume of incoming and outgoing calls with professionalism and efficiency.

• Accurately update customer records in internal databases.

• Provide timely and accurate responses to customer inquiries and concerns.

• Adhere to company training, protocols, and customer satisfaction standards.

• Consistently prioritize customer satisfaction in all interactions.

Requirements of the CSR:

• Minimum 1 year of experience in a contact or call center environment

• Strong verbal and written communication skills

• Must be able to think quickly, solve problems, and adapt to dynamic situations

• Experience managing customer accounts and payment information preferred

• Familiarity with mortgage servicing, regulatory requirements, and Green Screen software (MSP, Premier) is a plus

• Bilingual in English and Spanish strongly preferred

This is a Temp-to-Hire position and the client offers benefits once Hired In.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check. If you're interested in this position, please apply with a complete resume and work history.