Customer Service Representative (In Office)

Customer Service Representative (In Office)

Currently, we have a Customer Service Representative job opportunity for our Manufacturing client, based in Wheat Ridge, who specializes in providing custom, high-quality labels for a variety of industries. This position is a Temp to Hire opportunity and is an in-office position, not remote.

Summary:

As a Customer Service Representative, you will provide production sales support managing customer account queries and issues. The CSR will be responsible for processing orders, modifications and escalating customer complaints. The CSR will support assigned sales personnel with all customer-related activities. This position requires excellent customer skills, the ability to maintain composure in a fast-paced environment, a flexible and positive attitude, and a strong sense of urgency to meet daily deadlines. This person must be able to communicate thoroughly between sales, production, and management. This person will oversee the orders and make sure all the needs of our clients are met.

Daily and Monthly Responsibilities

• Respond promptly to customer inquiries; processing sales orders, customer returns, corresponding to shipment delays, and providing quotations for all products.
• Create professional bids, quotations and proposals.
• Coordinate customer visits if needed and answer the phone or attend to someone walking through the door.
• Create product samples and send them out to clients or fulfill their questions.
• Track shipments closely to ensure timely delivery to customers, along with making sure artwork is approved and nothing is pending in the approval period.
• Correspond regularly with Supply Chain to follow completion of overseas orders from start to finish.
• Communicate with the Sales Team, customers, and the art department to ensure a satisfactory and timely resolutions.
• Able to respond to internal and external customer inquiries providing professional, customer-facing interaction by phone, email or in person; manage customer complaints, even when handling unpleasant customers with discretion and tact.
• Obtain functional knowledge of all label products.
• Communicate regularly with management regarding workflow, operations, and opportunities for streamlining current procedures.
• Attend and present production meetings.
• Back up to team members as needed.

Qualifications Needed:

• 2 or 4-year college degree OR equivalent and relevant work experience.
• High level of professionalism and interpersonal skills to handle all aspects of customer service and project management.
• Strong working knowledge of customer service principles, practices and skills.
• Customer focused attitude, passion for quality and a willingness to quickly cultivate product expertise.
• Demonstrate ability to prioritize, problem solve, and manage numerous projects on tight deadlines.
• Intermediate computer skills and knowledge of MS Office Suite, and able to learn industry standard software.
• Familiarity with enterprise resource planning systems (ERP systems)
• Professional level written and verbal communication skills, strong decision-making ability and attention to detail.
• Ability to work well with all levels of internal management and staff, as well as, outside customers and suppliers.
• Demonstrated ability to work with a diverse team and remain professional under pressure.
• Must have your own camera that shoots 4k or higher.

Requirements

• Completed higher education courses
• Driver’s license
• Positive, upbeat personality

Schedule:  Monday – Friday 7:00am to 4:00pm

Pay:  $19.00/hr to $21.00/hr, DOE

Location:  Located in Wheat Ridge, near I-70 and Kipling

Drug & background screen required (THC included)