Medical Assistant II

Dean’s Professional Services is now hiring for qualified, patient-care-focused Medical Assistant II to work for a large hospital in Houston, TX. The candidate will be working at the main campus in the Medical Center, however it may be necessary to rotate to the Woodlands clinic. Advance notice would be provided in that case.  

We are on a mission to create care that’s more convenient and professional. With solutions that are value-based and patient-centered. To accomplish this, we are looking for individuals who share our sense of excellence and are ready to embrace new opportunities!

Medical Assistant II are responsible for interacting with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

Job Responsibilities:

• Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
• Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
• Proactively approaches dissatisfied customers and implements customer service recovery measures.
• Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
• Obtains translation services as needed for customers.
• Participates in clinic meetings to assist in planning optimal patient flow for session/day.
• Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and
• development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
• Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities. 
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Job Requirements:

• High school diploma or equivalent. Required.
• Must have OB/GYN or Infertility experience.
• EPIC experience is required.
• MA Certification is required. 
• Must have at least 1 year minimum of relevant experience.
• Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
• The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. 
• Bilingual in Spanish/English. Preferred
• Must have ONE of the Certifications or Registrations listed below:
• CCMA - Cert-Cert Clinical MA - CCMA National Healthcareer Association Or
• CMA-AAM - Cert-Cert Medical Assistant American Association of Medical Assistants Or
• EMT - Emergency Medical Techn Texas Department of State Health Services Or
• EMT-A - Advanced EMT Texas Department of State Health Services Or
• EMT-B - Emergency Medical Techn-Basic Texas Department of State Health Services Or
• EMT-I - Emergency Medical Techn-Interm Texas Department of State Health Services Or
• EMT-P - Emergency Medical Techn-Parame Texas Department of State Health Services Or
• LIC PAR - Lic-Paramedic Texas Department of State Health Services Or
• NCMA - National Cert Med Assistant National Center for Competency Testing Or
• NRCMA - Nat Reg Cert Med Assistant National Association of Health Professionals Or
• RMA - Registered Medical Assistant
• American Association of Medical Personnel,
• American Allied Health, American Medical
• Technologists, or American Registry of Medical
• Assistants

Job Details:

• Schedule varies; Typically M-F hours between 8am -4:30pm rotating weekends as needed 
• The candidate will be working at the main campus in the Medical Center, however it may be necessary to rotate to the Woodlands clinic. Advance notice would be provided in that case.  
• Pay: Starting at $21/hr + benefits
• Full benefits – healthcare, dental, vision, 401k program
• Temp-to-Hire opportunity

Dean’s Professional Services is a national, award-winning staffing solutions firm. Since 1993, DPS has placed over 45,000 professionals across the nation. We work with our clients to provide placement opportunities that match your skill, experience, and personality. For more information please visit www.deansprofessionalservices.com.