Client Relationship & Branch Manager

Client Relationship & Branch Manager (1696506)       $20-25 per hour

Grants Pass OR

Full-time; Monday-Friday 8am to 5pm

If you enjoy and appreciate building and maintaining new and existing business relationships and you have some management experience with an ability to work independently in a 1-person office while providing a high-level of customer service, this might be the job for you.

Branch Manager Responsibilities:

Client Relations:

» Build and maintain business relationships with clients, including outreach to past and potential clients for sales and effectively communicating our services

» Work with various types of businesses in our 3-county area

» Service and maintain existing clients in-person, at client businesses, on the phone, as well as via email, and text

» Travel within our service area, as needed (with mileage reimbursement) to visit business clients.

» Gain understanding of businesses, their operations and how our services may be best utilized by them

» Share service recommendations with business operational managers and provide quotes and write proposals as requested

HR:
 » Recruit and attract people to apply and interview for company's job openings

» Write effective job descriptions and also be a visible member of local and regional business communities and associations

» Handle HR-related tasks, including interviewing, hiring, and managing a large external workforce in your region

» Perform administrative tasks, including answering calls, discussing business needs, taking notes, and maintaining accurate records

» Maintain strict confidentiality of client and employee information, ensuring sensitive records are handled securely

» Administer and manage certain aspects of company safety program for your branch

Operations:

» Open office daily, plan your schedule with clients in the field and return to the office between and after client meetings as needed

» Communicate effectively with a small remote team while you work independently in our established business office in Grants Pass

» Write professional email communications for clients, company staff & management, and employees you manage

» Prioritize workload effectively to meet deadlines and business demands, and utilize time management skills

» Maintain best practices for client meetings & follow-up, utilize calendar & reminders for meetings and planned follow-up

» Adhere to company policies and procedures and be a valued contributor to quality control throughout operational duties

» Strive to ensure operational efficiencies and contribute to ongoing process improvement

» Maintain punctuality and consistently arrive on time to the office daily as well as to all scheduled meetings

» Present a professional business image through appropriate self-presentation, including clothing and personal grooming

» Keep personal space, office, desk, as well as personal vehicle clean and presentable

» Operate computers confidently, learn new technology quickly, and be proficient in Microsoft Word, Excel, and Outlook

Helpful Personality Traits:

» High energy, upbeat, and motivated team player

» Passionate about helping people

» Organized and tenacious with follow-up

» Professional demeanor

» Collaborate effectively with team members through clear communication and provide support to colleagues as needed

» Strong communication skills 

» Be true to yourself, individuality is celebrated

» Work effectively with remote teams at other locations

» Handle multiple tasks in a dynamic environment with frequent interruptions

» Effectively manage time, tasks, and meetings with clients

» Quick to learn and adaptable

» Spontaneity, agility and flexibility

» Have interest in learning about client's businesses

» Desire to help businesses succeed

» Open to training, coaching, and professional development

» Have well-rounded perspective as well as being sensitive and perceptive of others

» Apply common sense and practical problem-solving

» Balanced perspective, without extreme personal bias or prejudice

» Enjoy being a business professional 

» Sincere desire to help people with a friendly, helpful attitude

» Willing and able to accept new and additional responsibilities

Preferred, but not required:

» Business-to-Business sales or customer service

» Human Resource skills and knowledge

» Business education, courses, or training

Benefits:

Healthcare plan/Dental/Vacation/Sick Time/PTO

We're looking for a good fit without having a pre-set view of who you should be.  Tell us about yourself and maybe we'll be able to find a way to work together.  Feel free to write a letter of interest, after you apply and tell us why this job interests you.

If the job description, location, and compensation align with your qualifications, we encourage you to apply.

UPON APPLYING:
You’ll likely receive an immediate chatbot with basic questions, then upon receiving your timely answers it’s possible that you’ll receive additional outreach of emails, texts and/or telephone calls from our recruiting firm if you’re being considered for this or another similar position.  Upon their recommendations after having discussed the position with you, it can lead to phone, virtual, and face-to-face conversations, and interviews with hiring managers at the company.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.