Customer Care Representative

Billing Customer Care Rep  (1675923)                   $15.91-19.07 /hour DOE

Medford, OR

Temp: 2-3 Months; Full Time

Culture:

» Work alongside an outstanding local emergency response company 

» Exposure to a variety of different community experiences 

» Career advancing knowledge 

» Collaborative and team building work environment

Daily Workflow:

» Interacts with patients via telephone, email, or in person to provide support and information on billing issues and patient balance questions. 

» Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or manager for assistance.

» Ensures that appropriate actions are taken to resolve customers’ problems and concerns. 

» Maintains customer accounts and records in the patient account customer interactions with details of inquiries, complaints, or comments. 

» Reviews patient credit balances and initiates refund requests for lead and manager approval. 

» Coordinate with local credit company to oversees collections efforts and ensure that valid information and records are being processed. 

» Responsible to assist customers with financial hardship questions and applications. 

» Sends statements, processes and enters patient payments, and assists Accounts Receivable with balancing. 

» Assists the patient with payment arrangements. 

We’re Seeking:

» High school diploma or equivalent (required).

» One (1) year of Medical Billing with insurance experience. (required)

» One (1) year of Customer Service experience is preferred.

» Provide excellent customer service to customers and visitors by phone, and in person; with a focus on EOB(Explanation of Benefits).

» Ability to read and interpret documents, regulations, instructions, and procedure manuals.

» Ability to effectively communicate information to customers, insurance companies,

medical facilities and employees by telephone, in writing and in person.

» Ability to calculate figures and amounts, such as discounts, interest, and percentages.

» Requires basic computer proficiency including experience using Microsoft office, (word, excel, outlook), and a working knowledge of internet, software, and web-based applications.

» Ability to use office equipment including copier machine, postage machine, folding machine, 10-key, and calculator.

» Ability to change from one task to another with ease and flexibility.

» Demonstrates the ability to work independently in a constructive and professional manner; ability to be organized, detail-oriented, problem solve and be a team player.

» Able to pass a drug test and a background check 

Schedule:

» Monday – Friday 8am-5:00pm

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.