Relationship Manager Assistant 16-20 dollars / hour
Full Time; Temp-To-Hire
» Full medical, Dental, ESOP Plan
» 401k option as well as Quarterly bonuses upon permanent hire
» Manage portfolio risks, resolving issues in a timely manner
» Use provided tools to oversee items needing follow up, while abiding by the direction of the Relationship Manager.
» Identify and focus on highest risk portfolios, while managing the status of their portfolio as a whole.
» Ensure the Relationship Manager is immediately informed on all portfolio weaknesses, concerns and issues.
» Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
» Act as a liaison between customers and Relationship Managers.
» Complete daily billing tasks.
» Verify invoices prior to and after client funding.
» Input information into system to track progress on portfolio.
» Assist with client concerns and issues regarding invoices and generate solutions.
» Request and obtain needed documents from clients.
» Complete required compliance training within established time frames.
» Attend meetings as requested.
» Other duties as assigned.
» Must be able to work within and foster a team environment, while effectively managing own work load.
» Excellent oral, written and telephone communication skills.
» Problem-solving skills and ability to tactfully resolve difficult customer situations.
» Ability to manage multiple priorities and achieve results according to department priority.
» Successful completion of a high school diploma or GED.
» Strong knowledge of computer programs: Word, Outlook and Internet usage.
» Excellent knowledge of office equipment essential to job performance: ten-key calculator, computer, fax, copier, phone system, etc.
» Strong proven interpersonal skills in order to provide superior quality service to team mates and customers.
» Supporting the company’s commitment to fun, professional, service oriented working/business environment.
» Must be fully vaccinated for Covid-19, able to pass a drug test, and background check.
» Monday – Friday 8am – 5pm
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.