Call Center Representative (Outbound Calls)

Chase Staffing is currently hiring a Member Services Executive in the Atlanta/Marietta, GA area. Our client is a leading at-home health testing company, with a platform that allows consumers to discover and access personalized health information conveniently, confidentially and accurately. We empower people to take an active role in their health to live longer, happier lives. 

Training hours are Monday-Friday from 9 AM - 6 PM, and after that, they’ll transition to their regular shift on the outbound lines. Candidate must be available to work an 8 hour shift anytime between 8:00am to 8:00pm.

• Pay rate: $17.00 per hour 

Onsite Interview Date: May 22nd

Start Date: June 2nd

Responsibilities

• Respond to inbound calls from members seeking support related to the testing process, including help for setting up their online accounts, questions regarding specific tests and how to administer them and inquiries about their test results
• Make outbound calls to enroll members in programs
• Respond to email inquiries
• Complete system documentation to ensure that member records are complete and accurate
• Collaborate with the clinical team to ensure that all members receive the applicable clinical support as determined by the program guidelines and operations best practices
• Adhere to all client program requirements and guidelines as part of standard operating procedure, make recommendations for program improvements
• Test system enhancements and new features to ensure they meet Care Team requirements
• Make recommendations for improving standard operating procedures and best practices for the Care Team
• Contribute to a positive team environment through collaborative and supportive interactions with all
• Meet company objectives by helping out with other special projects or assignments

Required Qualifications

• Previous experience working in an inbound/outbound call center environment preferably in the healthcare industry
• Bachelor's Degree or equivalent work experience
• High level of comfort with technology and working knowledge of Google tools
• Previous role in tech support a plus
• Working knowledge of Amazon Connect platform a plus
• Experience using Salesforce
• Ability to work independently in a fast paced, high growth, virtual environment
• Excellent organizational, written and verbal communication skills
• Critical thinking and problem-solving skills
• Excellent collaboration skills and ability to work within a team
• Natural ability to demonstrate empathy and inherent desire to help others