Customer Experience Professional

Chase Staffing is currently seeking Customer Experience Professionals for a reputable company in the Conyers, GA area. This is a full-time, 1st shift position offering competitive pay and a great opportunity to grow within a manufacturing environment.

As a Customer Experience Professional, you’ll play a key role in managing customer communications, processing orders, and maintaining accurate records. You’ll work closely with internal teams and external vendors to ensure smooth operations and excellent service delivery.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries

• Maintain organized electronic and physical customer records

• Process orders, returns, and changes in line with company policies

• Coordinate with production and vendors to meet customer needs

• Assist Sales with quotes, forecasts, and part number setup

• Generate shipping documents, invoices, and inventory reports

• Conduct regular customer outreach to build strong relationships

• Collaborate with the credit department on billing issues

• Promote a respectful, safety-focused work environment
  

Qualifications:

• Associate’s degree or 2+ years of experience in a customer service or manufacturing setting

• Proficient in Microsoft Excel (advanced knowledge preferred)

• Experience with Great Plains software is a plus

• Strong communication, organizational, and problem-solving skills

• Willingness to work flexible hours, including weekends and holidays if needed
  

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, or any other legally-protected characteristic in accordance with applicable laws. In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location. CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities