COLLECTORS

General Description: Point of contact for delinquent accounts for collections activities.

Responsibilities - Include, but are not limited to:

• Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers

• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate

• Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures

• Discuss financial status, review monthly income and expenses, and determine reason for non-payment

• Offer Loss Mitigation assistance, when appropriate, explain options and processes in detail

• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)

• Follow all company and department policies and procedures.

• Utilize proper protocol, for borrowers, clients, state and federal regulations, as well as best practices

• Maintain and document mortgage collection systems and databases with all activities and communications

• Process mortgage loan payments in accordance with established guidelines

• Consistently monthly goals

• Reconcile accounts with misapplied payments.

• Successfully complete annual regulatory compliance training.

• Additional duties as assigned.

Required Qualifications:

• High School diploma or equivalent

• Solid PC skills: Microsoft applications and loan servicing platforms

• Analytical and problem-solving skills and attention to detail

Pre-Employment Screening: Drug screen and background check required.

Chase Technical Staffing is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law