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Collection Specialist

NEW BERN, NC

Order: 136704
Temp To Full-Time

COLLECTIONS SPECIALIST NEEDED (NEW BERN, NC)


Job Summary:


We are seeking a detail-oriented and goal-driven Collections Specialist to manage and improve our accounts receivable processes. The ideal candidate will be responsible for contacting clients with overdue accounts, resolving billing issues, and ensuring timely payments in a professional and respectful manner.


Key Responsibilities:


· Contact customers via phone, email, or mail to collect outstanding balances.

· Review accounts to identify overdue invoices and determine the appropriate collection approach.

· Negotiate payment plans and settlements within company guidelines.

· Maintain accurate and up-to-date records of all collection activities.

· Resolve billing discrepancies and disputes in collaboration with the billing and customer service departments.

· Escalate accounts for further action when necessary (e.g., legal proceedings or third-party collections).

· Monitor and report on collection metrics and trends to management.

· Comply with all federal, state, and local collection laws and company policies.


Requirements:


· High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

· Proven experience in collections, accounts receivable, or a similar role.

· Strong communication, negotiation, and interpersonal skills.

· Familiarity with accounting software and Microsoft Office (especially Excel).

· Ability to work independently in a fast paced high volume environment and meet deadlines.

· High level of accuracy, efficiency, and accountability.


PAY IS DOE