Customer Service Associate

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and a passion for helping others, ensuring that each customer interaction is positive and productive.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Conduct outbound calling to follow up on customer inquiries or provide additional support.
• Assist in resolving customer complaints or issues with professionalism and empathy.
• Collaborate with team members to improve service delivery and client satisfaction.
• Utilize office software and computerized systems to track interactions and manage client services.

Requirements

• Previous experience in customer service or a related field is preferred.
• Bilingual skills are a plus, enhancing communication with diverse clientele.
• Ability to communicate effectively both verbally and in writing.
• A positive attitude and a commitment to providing excellent client services.
• Customer Service Oriented
• Basic Computer Skills
• Outgoing
• Team Oriented
• Highly Detailed and Organized

Join our team as a Customer Service Representative where your skills will make a difference in the lives of our customers!