Customer Service Representative

The Dispatcher provides support on internal communications, provides customer service to patrons to help resolve inquiries, complaints, etc. in a positive manner, and provides

Principal Job Duties:

• Analyze calls taken by outsourced call center team for information accuracy and level of customer service provided.

• Responsible for maintaining an accurate and up-to-date record of completed paybox repairs. This includes data entry for completed repairs.

• Act as a customer service liaison to patrons regarding operational inquiries, questions, refunds, etc. via email communications.

• Communicate with customers on an as needed basis.

• Communicate with co-workers and management to remain up to date on any information regarding the system that may need to be relayed to callers (system issues, system updates, etc.).

• Communicate interdepartmentally regarding discovered system issues needing repair or further investigation on how the issue affects the meter system.

• Other related duties as assigned.

Requirements:

Education:

• High school diploma or GED required.

Experience:

• 3+ years call center or customer service experience

Skills:

• Ability to communicate professionally and effectively.

• Excellent phone, organizational and interpersonal skills.

• Strong Microsoft Office and computer skills.

• Ability to speak, read, and comprehend the English language; Bi-lingual abilities are a plus.

• Must be open to feedback, differing opinions and other points of view.

• Demonstrates a sense of urgency and timeliness.

• Demonstrate the ability to seek improvement.

• Excellent teambuilding and interpersonal skills.