Bilingual (French) Customer Service Rep

Axiom Staffing is looking for a professional and personable Bilingual Customer Service Representative who can communicate fluently in Canadian French and English. This role is essential in supporting our French-speaking customers, ensuring their questions are answered and issues resolved with care and efficiency.

Job Title: Bilingual Customer Service Representative (French - Canadian)
Location: Alpharetta, GA

Pay: $18-19

Shift: 1st shift, 8am-5pm Monday-Friday

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in both French and English
• Demonstrate excellent phone etiquette and maintain a positive and professional tone
• Draft clear, concise, and grammatically correct emails in French and English
• Handle customer issues related to product information, order status, and returns
• Accurately enter data and maintain customer records
• Collaborate with internal departments to resolve customer concerns efficiently
• Maintain product knowledge and stay up to date with new releases and updates

Qualifications:

• Fluency in Canadian French and English (written and verbal) is required

• Previous customer service experience preferred
• Excellent verbal communication and writing skills
• Must be fluent in Microsoft Excel
• Strong typing skills and computer literacy (email platforms, CRM systems, etc.)
• High attention to detail and strong organizational abilities
• Professional and courteous demeanor with strong problem-solving skills
• Experience in call or help centers is a plus!