Shipping Clerk

Axiom Staffing is seeking an Shipping Clerk for a company in Hanover, PA.

Summary:  Manages the day-to-day account business of receiving, shipping and inventory processes. Coordinates with internal partners to ensure orders, inbounds, invoices, customer reports and returns are processed timely and accurately by performing the following duties.

• Follows all written and verbal instructions from supervisor regarding activities of the department.
• Offers assistance and instruction to employees in the completion of assigned duties and use of systems. Trains new hires and existing staff as needed. 
• Applies knowledge of department operations to assess employee performance, and provides reports of all issues and concerns to supervisor in a timely manner. 
• Responds to and resolves escalated customer matters with CSR and forwards required items to management for follow-up. 
• Performs return process. Receives return requests via email, portals, Netsuite, and phone calls. Return Authorizations must be input properly, approved, and printed for the Warehouse Receiving Team. Creates and sends Call tags to customer. The CSR monitors their RMA’s to ensure they are processed and received. Communicates issues to management as applicable.
  • Generates a variety of reports when needed. Will help with the assembly of paperwork. Other tasks, duties, and projects may be assigned based on business needs at Management’s discretion
  • Cross trains with other CSR staff to ensure adequate coverage of accounts to ensure customer service levels are maintained.
  • Responsible for building new item information in WMS.   
  • Replies to all questions from customer(s) in a timely manner via email or phone communications.  
  • Assists in planning and arranging freight for customer(s) as needed.
    
    
    Three ways to apply:
    Submit resume this job posting.
    Visit our website- https://hrcenter.ontempworks.com/en/axiomstaffing
    Email resume to hanover@axiomstaffing.com
     
    Axiom Staffing Group is located at:

    471 Eisenhower Drive, Hanover, PA 17331

    (We are in the Walmart Shopping Center)

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