Call Center Manager

Axiom is seeking a Call Center Manager for a well established company in Winchester, VA. Do you have a call center background and the drive to learn and thrive in a new industry? Apply now!

Job Duties include but are not limited to:

• Manage employee schedules

• Training and supporting employees

• Monitoring employee performance

• Manage inbound and outbound calls in a timely manner
• Identify customers' needs, clarify information, research the issues and provide solutions and/or alternatives

• Build sustainable relationships and engage customers by going above and beyond to provide satisfaction

• Leave notes highlighting key points of all conversations in our call center database in a comprehensible way

• Help to meet personal and team target goals

• Monday-Friday, 8am-4pm/9am-5pm $19-$23/hr

• Axiom offers the following benefits:  Medical, Dental, Vision, and Life Insurance.  Sign up when you start your assignment!

Responsibilities include but are not limited to:

• Previous experience in a customer support role

• Managerial experience required

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities, and manage time effectively

• High school degree or equivalent
  

Thank you for reviewing our Call Center Manager position. Please register with Axiom to apply: https://hrcenter.tempworks.io/en/axiomstaffing

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