Consumer Loan Specialist

Order Type : Temp

Consumer Loan Specialist: As a Consumer Loan Specialist, you will go through an on-the-job training program to enhance skills and encourage internal advancement. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Keys to success include a professional demeanor, outgoing/positive attitude, reliable and excellent oral and written communication skills. Republic Finance is known for our outstanding customer service, and we are looking for individuals that are career driven and are interested in making an impact in the communities we serve. Our core values are focused on the people element of the business, so we are hoping to find like-minded individuals to contribute to our shared success. Come be a part of a remarkable team with a growing company that is always striving to improve the customer experience! Job responsibilities are as follows: • Actively seeks opportunities to originate new loan business with new and existing customers • Evaluates customer needs to recommend the best consumer loan and voluntary product solutions • Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants • Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing • Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans • Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks • Consistently meets or exceeds loan goals • Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio • Applies analytical skills to quickly and efficiently resolve any customer issues • Processes insurance claims, follow-ups and payments daily and maintains insurance log according to state requirements • Provides excellent customer care through daily transactions, customer inquiries and problem resolution • Answers incoming phone calls; checks branch’s voicemail • Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance