Anoka, MN
Now Hiring: Customer Service Specialist
Location: Anoka, MN
Pay: Based on experience
Shift: Monday-Friday, 7:30am-4:30pm
Employment Type: Full time, trial to hire
About this Opportunity:
The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.
What You’ll Be Doing:
•Interacts with customers/vendors via telephone queue, email, online chat, or in-person to provide support and information on an assigned product line or service.
•Process purchase orders for shipment and will call
•Maintains customer accounts and records of customer interactions with details of orders, inquiries, complaints, or comments.
•Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries, recommend products/services or to forward to the appropriate sales staff.
•Collects and enters orders for new or additional products or services into the appropriate system.
•Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
•Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
•Communicate with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
•Performs other related duties as assigned.
What makes you a great fit:
•Excellent communication skills, including active listening.
•Service-oriented and able to resolve customer grievances.
•Attention to detail and ability to multitask in a fast-paced environment.
•Proficient computer skills with the ability to learn new software.
•Knowledge of, or ability to learn, a product, service, or area of customer service specialization.
•High school diploma or equivalent.
•Three (3) years of customer service experience required.
•Some experience with the product or service the specialist will be assigned is preferred. (HVAC, Plumbing, Water heater parts)
Why work with our client?
Great full-time opportunity with a local company! Earn benefits eligible through Atlas Staffing until hire-on.
Apply today!
How to apply for this position:
atlasstaffinginc.com, click 'Apply Now', select the Anoka branch, and complete an online application.
Or apply in person at:
Anoka - Atlas Staffing Inc.
78 West Main Street, Anoka MN 55303
We welcome walk-in applicants Monday-Friday 9am-4pm, or by appointment.
Questions? Call us: (763) 427-2500
We hope to hear from you soon!
Atlas Staffing is one of the largest locally-owned employment agencies in the Twin Cities. We were founded in 1985 and we've grown to multiple locations, covering the entire Twin Cities metro and surrounding areas.