Customer Service Representative

We are seeking a motivated and friendly individual to join our client's team in Franklin as a Customer Service Representative. This role will serve as the first point of contact for customers and visitors, ensuring a positive and professional experience. The ideal candidate will have excellent communication skills, a strong customer-oriented approach, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, ensuring they are directed to the appropriate department or individual.

• Answer and manage incoming calls, providing information, answering questions, and directing calls to the appropriate team members.

• Handle customer inquiries, complaints, and requests with a high level of professionalism and empathy.

• Schedule appointments, meetings, and coordinate resources for the office as needed.

• Maintain and update customer records in the company database.

• Process transactions, payments, and assist with invoicing when necessary.

• Ensure the front desk area is organized, clean, and welcoming at all times.

• Provide administrative support to various departments, including filing, sorting mail, and preparing documents.

• Assist with other office duties as needed to support the team and improve efficiency.

Qualifications:

• High school diploma or equivalent; associate's degree or higher preferred.

• 1-2 years of experience in a customer service or front desk role.

• Excellent communication and interpersonal skills, with a focus on customer satisfaction.

• Strong organizational skills and ability to multitask effectively.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to handle confidential information with discretion.

• Positive, professional demeanor and a team-oriented attitude.

• Ability to work in a fast-paced environment and handle various tasks simultaneously.

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: Full-Time

SHIFT: 1st

PAY: $34K-$36K/Year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.