Service Manager

We’re looking for an experienced and driven Service Manager in Indianapolis to lead our client's service department, ensure efficient day-to-day operations, and deliver exceptional customer experiences.

What We Offer:

• Competitive salary (commensurate with experience)

• Comprehensive benefits: Medical, Dental, Vision, Life, Short/Long-Term Disability, Accident & Critical Illness coverage

• 401(k) with company match

• Paid time off starting your first year

• Company-provided laptop

• Job training and development

• A strong team culture with low turnover and long-term career stability

Key Responsibilities:

• Lead and manage Service Coordinators and Technicians, setting clear expectations and ensuring accountability.

• Drive alignment with departmental goals, KPIs, and budget targets.

• Improve efficiency through best practices and continuous process enhancements.

• Monitor team performance and maintain high standards of internal and external customer service.

• Foster a collaborative, high-energy team culture through regular communication and meetings.

• Respond to customer issues and complaints with professionalism and a solutions-first mindset.

• Serve as a liaison between service, sales, delivery, and administrative teams to ensure smooth operations.

• Inspire your team to achieve both departmental and individual goals.

Supervisory Duties:

• Oversee hiring, training, scheduling, and performance evaluation of service staff.

• Ensure compliance with company policies and promote a culture of accountability and growth.

• Recommend and implement disciplinary actions when necessary.

Qualifications:

• High school diploma or GED required

• Associate’s, Bachelor’s, or Technical degree preferred

• 2–4 years of experience in a leadership or management role

• Strong background in customer service and/or operations

If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!

JOB TYPE: Full-Time

SHIFT: 1st Shift

PAY: $70K-$80K/Year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.