Indianapolis, IN
AppleTree Staffing is partnering with a leader in the window and door industry to help them find an Installation Coordinator in Indianapolis.
The Installation Coordinator primarily deals with customer interaction with builders, contractors, and remodelers in the industry. They also work with homeowners if the residence is occupied during construction. They work to assist with the transition in starting, maintaining, and finishing the projects through completion. This role will manage projects in the trade segment by scheduling deliveries, installations, punch list walk-throughs, and new services when the homebuilder is still involved in the process.
Our client has been in business for 90+ years and offers a stable, financially secure, career environment for someone with the right qualifications. Their office is professional, and clean and has a positive, team-oriented spirit of like-minded people working toward a common goal. The company is recognized nationwide for its products and is an industry leader. This is a full-time, long-term, career opportunity. In addition, the company offers outstanding health insurance coverage and retirement savings.
Installation Coordinator Responsibilities
• Recording key dates and activities related to orders
• Scheduling and releasing completed product
• Scheduling of Value Add and Pre-finish
• Managing recovery process for shortages and damaged product
• Processes factory credits to Pella Corporation and provides follow-up/revision to pending or denied credits
• Prioritizes and manages a suite of services for annuity customers including but not limited to; (deliveries, installations, pre-closing activities, and recoveries)
• Independently monitors and maintains the job progress for both contractors and homeowners
• Serves as the primary point of contact for customers post-sale through the first year after project completion
• Provides customers with accurate information to prepare for installations, deliveries, and follow-up appointments.
• Promptly updates customers about any delays, product issues, scheduling changes, etc.
• Quoting and bidding.
• Regularly communicates with Sales Representatives, and internal and external customers in order to ensure timely and accurate fulfillment of orders
• Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
• Communicates with customers, contractors, and sales department to coordinate product delivery details along with verification of addresses, phone numbers, and directions Education
A High School Diploma or GED is required. Must have a dependable work history and 5-7 years of customer service or general business experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
If you meet these requirements, apply or call 317-887-0747 today! Interviews will begin immediately!
JOB TYPE: FULL TIME
SHIFT: 1st
PAY: $21-$22/HR
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.