Palmetto, FL
Office Manager / Receptionist
Palmetto, FL
Job Type: Part-time
Pay: $19.00 - $23.00 per hour
Expected hours: 25 – 35 per week
Schedule: Mon: 4-8, Tue: 8:30 am - 4:30 pm, Fri: 9-1 (2x's a month), Sun: 10:30-4, with approximately 5 to 10 hours of weekly remote support. (There are some other options available)
Work Location: In person, some remote work
About Us:
A well-established wellness center dedicated to creating a supportive, nurturing environment for clients and staff alike. We offer a variety of therapeutic services and prioritize exceptional client care and team collaboration. We’re looking for an experienced and highly organized Office Manager to oversee daily operations, manage a team of massage therapists, and lead front desk staff.
Position will require minimum 25, up to 35 hours per week and periodic evening and weekend coverage (specifically a minimum of 2 Sundays a month).
Key Responsibilities:
Team Management:
- Supervise and support a team of 15-20 Licensed Massage Therapists (LMTs), Estheticians and part-time front desk staff.
- Manage schedules, ensuring adequate coverage and optimizing efficiency while balancing therapist preferences.
- Foster a positive, collaborative work culture, encouraging professionalism, teamwork, and accountability.
- Conduct regular team meetings, provide performance feedback, and handle any conflicts or disciplinary actions.
Operational Oversight:
- Oversee daily spa operations, ensuring all systems and processes run smoothly.
- Manage scheduling software, appointments, and staff availability to maximize bookings and minimize conflicts.
- Coordinate with therapists on service offerings, client needs, and special requests.
- Monitor inventory and order supplies as needed to maintain a well-stocked and organized facility.
- Ensure compliance with state regulations, licensing requirements, and safety protocols.
Customer Service & Front Desk Leadership:
- Lead by example in delivering exceptional customer service. *This position requires front desk coverage.
- Train and supervise front desk staff, ensuring professionalism, efficiency, and customer focus.
- Handle complex scheduling challenges and resolve client concerns with empathy and professionalism.
Administrative Duties:
- Manage payroll preparation, staff schedules, and time tracking.
- Process payments, handle billing, and reconcile daily transactions.
- Prepare reports on business performance, including appointment metrics, revenue, and staff productivity.
- Retail/Inventory Management.
Problem Solving & Adaptability:
- Address day-to-day challenges, from staffing issues to last-minute client requests, with creative solutions.
- Stay calm and resourceful in a fast-paced environment, adjusting priorities as needed.
Qualifications:
- Experience: Minimum of 3 years in office management. Experience in a spa, wellness, or service-based environment would be ideal.
- Leadership Skills: Proven ability to lead, motivate, and manage a diverse team.
- Organizational Skills: Quick learner, with strong attention to detail, ability to juggle multiple priorities, and maintain a structured, efficient workflow.
- Customer Service: Excellent interpersonal skills and a client-focused mindset.
- Tech Savvy: Proficiency in scheduling and booking software, as well as Microsoft Office or Google Workspace.
- Problem-Solving Abilities: Resourceful and proactive, able to think on your feet and make decisions under pressure.
- Reliability: Consistent, dependable, and committed to supporting both staff and clients.
Compensation & Benefits:
- Competitive salary based on experience, dependability, and ability to adjust to the role.
- Benefits include spa service discounts, free yoga and professional development opportunities.
- A supportive, wellness-centered work environment focused on growth and collaboration.
If you’re a dynamic, organized leader who thrives in a fast-paced environment and is passionate about wellness, we want to hear from you!