Utility Administrative Assistant

Utility Administrative Assistant

Location: Sarasota, FL
Pay Rate: $19.00/hr
Schedule: Full-time, Monday – Friday, 8 AM – 5 PM
Job Duration: Through 9/30/25

Our client is seeking a Utility Administrative Assistant to support customer service and administrative functions. This temporary position offers an opportunity to gain valuable experience in a government setting while contributing to essential utility operations.

Responsibilities:

• Coordinate the annual record retention and archival process for utility customer service records

• Respond to inquiries regarding utility services, connections, billing, and loan installment programs

• Review and analyze billing records, invoices, and work orders to identify discrepancies or errors

• Assist with document management, data entry, and maintaining billing records

• Utilize various software, including Smartsheet, Microsoft Office, NaviLine, GIS, and Accela

• Research property and utility records to support customer service staff

• Provide backup support for customer service, metering, and billing teams as needed

• Assist in work order processing and resolve issues related to incomplete orders

Qualifications:

• Previous experience in administrative support, customer service, or a related field

• Strong organizational skills and attention to detail

• Proficiency in Microsoft Office (Excel, Word) and database management systems

• Ability to analyze billing data and resolve discrepancies

• Excellent communication skills, both verbal and written

• Ability to work independently and collaboratively within a team

This position is a great opportunity for individuals looking to apply their administrative and customer service skills in a dynamic environment.