Customer Service Representative

Order Type : Temp

Position Description: - Receive inbound customer requests via phone and email in a professional and timely manner - Document all customer communication including inquiries, comments, or complaints in SAP - Determine the best solutions for customers using the knowledge and resources available - Coordinate both internally and with customers for follow-up, communicating all pertinent information accurately and timely. - Responsible for management of Sales Orders, Returns & Back Orders of Parts - Assist with cross-functional internal teams (including Tech Support, Sales, Production, Shipping, and Receiving) to improve the entire -customer experience - Defuse upset customers professionally while striving for a mutually beneficial outcome. - Stay updated on product knowledge. - Other duties as assigned by your supervisor. Position Requirements - High school diploma, general education degree or equivalent working experience - General knowledge of customer service principles and practices - Relevant computer knowledge of basic applications and software systems - Ability to multi-task independently - Must successfully work individually and as part of a team - Communication skills; both verbal and written along with listening and problem-solving skills