Oklahoma City, OK
Correspondence Representative
Location: Oklahoma City, OK
Schedule: Monday–Friday
Starting Pay: $15/hour
Position Summary
The Correspondence Representative plays a key role in supporting the daily operations of a medical billing department by accurately reviewing, routing, and processing incoming correspondence. This position ensures timely handling of documents, clear communication between departments, and accurate updates to patient records and billing systems.
Key Responsibilities
Open, sort, and process all incoming physical and electronic mail.
Review incoming correspondence to determine appropriate next steps and route items to the correct department for follow-up.
Fulfill requests for billing statements and medical records in accordance with company procedures and confidentiality guidelines.
Update patient demographic information in the billing system to ensure accuracy and completeness.
Verify patient insurance eligibility using designated online portals and resources.
Retrieve Explanation of Benefits (EOBs) from provided websites for billing and documentation purposes.
Identify, document, and assist in resolving patient billing concerns in a professional and timely manner.
Qualifications
Prior administrative, billing, or healthcare office experience preferred.
Strong attention to detail and organizational skills.
Ability to read, interpret, and route correspondence accurately.
Excellent communication and customer service abilities.
Proficiency with computer systems and comfort navigating multiple websites.
Commitment to maintaining confidentiality and handling sensitive information appropriately.
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