Admin Phone Operator

Admin Phone Operator-TEMPORARY 

Tulsa, OK | $16/hour | 60-90 day temporary position 

The Customer Service Administrative Assistant plays a vital role in providing professional and friendly support to patients, families, and staff. This position is responsible for answering incoming calls, resolving or directing inquiries, and handling a variety of administrative tasks to ensure smooth departmental operations.

Key Responsibilities:

• Answer incoming phone calls in a courteous and timely manner

• Direct calls to appropriate departments or personnel as needed

• Respond to general inquiries about services, policies, or appointments

• Document call information and follow up as required

• Support customer service representatives with filing, data entry, and correspondence

• Maintain and organize electronic and paper records

• Prepare and send routine communications (letters, emails, notices)

• Assist with scheduling meetings, preparing agendas, and taking minutes as needed

• Collaborate with other departments to ensure accurate and helpful service

• Perform other clerical and administrative duties as assigned

Qualifications:

• High school diploma or GED required

• Previous experience in a customer service or administrative support role preferred

• Excellent verbal and written communication skills

• Strong organizational skills and attention to detail

• Ability to multitask and maintain professionalism in a fast-paced environment

• Knowledge of healthcare or clinic operations is a plus

• EPIC experience is a plus, but not required