Patient Family Rep

Patient Family Rep | Tulsa, OK

$16.07/HR Day Shift, $16.83/HR Night Shift, Float Pool Opening, Hours and Shifts May Vary; Shift Differentials and Time and a Half for Holidays***

Job Summary:

The Patient Family Rep is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families, serving as an information provider.

Essential Functions and Responsibilities:

• Greet patients, families and visitors arriving at the hospital

• Works closely with volunteers to ensure that the patient's, families and visitors' needs are met.

• Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. 

• Information provider for patients, families and visitors.

• Coordinate communications between hospital staff, patients and their families.

• Performs other duties as assigned to provide the most efficient service and in a manner which supports overall effectiveness.

Education:

• High School Diploma or GED. 

Knowledge, Skills and Abilities:

• Computer skills, including MS Office Word, Excel and Outlook.

• Excellent interpersonal skills and confidence in attending to all required job tasks.

• Ability to work with minimal supervision and possess strong observation skills and attention to detail.

• Ability to demonstrate  excellent customer service skills.

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