Account Supervisor

The XCEL Group is looking to fill a Direct Hire role with a client in Herndon, VA. This is a day shift with OT and weekends as needed, for more information, please contact us at  847-261-2550. 

Account Supervisor 

Skills Required:

• Strong communication and interpersonal skills 
• Ability to manage respective client site and oversee staff simultaneously.
• Experience in security management and knowledge of security practices.
• Knowledge of security technologies and systems.
• Ability to analyze staffing issues and make informed decisions.
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Ability to work under pressure and meet deadlines.

Key Job Responsibilities

• Responsible for managing and overseeing security operations for a National Account  
• Responsible for managing a team of security professionals, ensuring that all security protocols and procedures are followed, and providing regular reports to clients and senior management.
• Responsible for all onsite training within the compliance of the site-specific SOP.
• Work closely with clients to understand their security needs and develop customized security solutions that meet their specific requirements. 

• Serves as the key point of contact for client management to ensure the delivery of high-quality customer service for assigned account.
• Assure communication of policies, company announcements, and post orders are provided and understood by entire staff on site.
• Ability to initiate any necessary corrective action in a timely manner for all infraction with staff.
•  Responsible for ensuring post orders and client directives are satisfactorily being followed.
• Conduct periodic inspections of all posts to evaluate the performance of security staff.
• Ensure the client site is provided with high quality security services to protect people and property.
• Ensure continuous training and coaching is done daily with security staff.
• Ensures adherence to and enforces all applicable laws, regulatory statutes, and company policies/procedures within the scope of his/her authority.

Qualifications:

• Must have (2) years of security Supervisory experience.
• Minimum of 5 years of experience in security management
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and meet deadlines.

Key Competencies:

• Leadership
• Safety focused.
• Verbal and written communication skills
• Problem-solving
• Time management
• Decisiveness
• Team Development
• Goal setting
• Training mindset

Compensation 

45,000 -50,000

The Xcel Group is an Equal Opportunity Employer All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates are critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.