Consumer Loan Processor

Well established Credit Union in the Livermore area is seeking a Consumer Loan Processor to join their team. This is a Temp to Hire position.

Position Duties and Responsibilities:

• To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

• Process a large volume of inbound and outbound consumer loan-related phone calls from customers and co-workers on a daily basis. ? Actively listen to and respond to customer and co-worker needs while having a courteous and helpful attitude.

• Support customers and call center, branch and other consumer lending employees with the completion of loan applications; the collection, verification and processing of information contained in loan applications; and the disbursement of loan proceeds to customers.

• Educate and cross-sell customers on consumer loan protection products, such as Mechanical Breakdown Protection and Life and Disability Protection, that can help safeguard them from the impact of unforeseen life events.

• Obtain and verify the required Department of Motor Vehicles (DMV) documentation to properly record the company’s lien on loan collateral.

• Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our customers.

• Develop and maintain a comprehensive knowledge of the company’s loan products and services.

• Understand and comply with applicable Federal and State laws, banking regulations and OE Federal Credit Union’s policies and procedures.

• Perform other related duties as assigned.

Position Qualifications and Skill Requirements:

• High School Diploma/ GED required.

• Six months of work experience in a customer service capacity required; one year of work experience in a consumer or mortgage lending capacity preferred.

• Excellent verbal and written communication skills required.

• Proficiency with Microsoft Word, Excel and Outlook preferred.

• Bilingual in English and Spanish preferred

Pay/Benefits
- $20 -$24/hourly DOE
- Medical benefits after 60 days
- Sick time pay after 90 days
- Weekly pay!

Job Type: Full-time

Salary: $20.00 - $24.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Work Location: One location