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Consumer Loan Processor

Livermore, CA

Order: 145698

Well established Credit Union in the Livermore area is seeking a Consumer Loan Processor to join their team. This is a Temp to Hire position.

Position Duties and Responsibilities:

  • To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

  • Process a large volume of inbound and outbound consumer loan-related phone calls from customers and co-workers on a daily basis. ? Actively listen to and respond to customer and co-worker needs while having a courteous and helpful attitude.

  • Support customers and call center, branch and other consumer lending employees with the completion of loan applications; the collection, verification and processing of information contained in loan applications; and the disbursement of loan proceeds to customers.

  • Educate and cross-sell customers on consumer loan protection products, such as Mechanical Breakdown Protection and Life and Disability Protection, that can help safeguard them from the impact of unforeseen life events.

  • Obtain and verify the required Department of Motor Vehicles (DMV) documentation to properly record the company’s lien on loan collateral.

  • Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our customers.

  • Develop and maintain a comprehensive knowledge of the company’s loan products and services.

  • Understand and comply with applicable Federal and State laws, banking regulations and OE Federal Credit Union’s policies and procedures.

  • Perform other related duties as assigned.

Position Qualifications and Skill Requirements:

  • High School Diploma/ GED required.

  • Six months of work experience in a customer service capacity required; one year of work experience in a consumer or mortgage lending capacity preferred.

  • Excellent verbal and written communication skills required.

  • Proficiency with Microsoft Word, Excel and Outlook preferred.

  • Bilingual in English and Spanish preferred

- $20 -$24/hourly DOE
- Medical benefits after 60 days
- Sick time pay after 90 days
- Weekly pay!


Job Type: Full-time

Salary: $20.00 - $24.00 per hour


  • Health insurance



  • 8 hour shift


Work Location: One location