Cleveland, OH
Are you a confident, poised communicator with experience in world-class customer service? Do you have phenomenal attention to detail, thriving in a fast-paced environment? Looking to enter your professional career with a world-renowned and stable company? If so, you are cordially invited to apply to our open position!
One our premiere clients is looking for passionate and dependable people to join their industry leading, private aviation team as an Owner Services Specialist. From the moment you join the team, you become the aviation professional for the organization to the Owner. As relationships are established profiles are built, creating an atmosphere with foresight to anticipate their every need for travel. You must have a passion for helping others to be a successful Owner Services Specialist.
DUTIES & RESPONSIBILITIES OF AN OWNER SERVICES SPECIALIST
Provide world-class service during every interaction with our clientele
Effective listening skills for telephone conversations
Professionally handle a high volume of incoming calls and E-mails
Schedule travel and other accommodations based on individual needs
Ability to understand contract terminology
Proactively communicate any changes, delays or other potential disservice concerns
Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.
Provide daily quality control of all trip details
Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
Perform other related duties and responsibilities as requested
Show flexibility in adapting to a continually changing industry
Understand and follow standard operating procedures
EDUCATION & EXPERIENCE OF AN OWNER SERVICES SPECIALIST
Associate's degree (A. A.) or equivalent from two-year college or technical school in a service and/or hospitality field is preferred
1-3 years of customer service experience in a high-end service industry
Background in aviation a plus
Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook)
Knowledge of use and operation of standard office equipment
REQUIRED SKILLS & QUALIFICATIONS OF AN OWNER SERVICES SPECIALIST
Have strong attention to detail and ability to finish any given task to completion
The ability to work in a team atmosphere, and manage a flexible schedule
The OSS will be required to demonstrate knowledge of company products and programs and have the ability to interpret contract information as it pertains to the specific customer
Successful candidate must be able to respond calmly and handle many customers’ demands in a fast-paced environment
Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level
Ability and willingness to work nights, weekends, holidays, and overtime as required