Associate Director of Data Systems Communications

Associate Director of Data Systems and Communications

A full job description can be provided to interested/qualified candidates

POSITION SUMMARY:

Associate Director of Data Systems and Communications represents the Division of Admissions, Financial Aid and Enrollment within the College. The position is a Slate-centric role that has supervisory responsibilities and is part of a highly skilled data systems and communications team. The role is integrally involved with every aspect of Slate, from configuring reader workflows to writing queries and reports related to every phase of the admissions and enrollment cycle. The Associate Director will work with key campus partners to think strategically to maintain and improve processes related to high-stakes data workflows in and out of Slate and other systems across the University IT landscape.  

Successful Associate Directors must demonstrate superior communication skills, judgment, and data analysis, as well as management and leadership skills. While meeting enrollment and revenue goals, the Associate Director will incorporate a technical background and experience in Slate with a global perspective and a commitment to issues of diversity, equity, and inclusion in higher education in a culturally diverse environment. Intercultural communication skills are a must. Must be highly organized, able to prioritize independently, manage simultaneous high-stakes priorities on short and changing deadlines, and to respond quickly and accurately to staff and prospective student/family questions with a high level of customer service.

DUTIES AND RESPONSIBILITIES (include but are not limited to):

• Directs and maintains all components of the Slate CRM (Customer Relationship Management) instance to ensure all phases of the admissions/recruitment cycle and processes are functioning appropriately and adhere to industry best practices; includes the building, maintaining and successful execution of all areas of the CRM to support the recruitment, yield, and enrollment of incoming first year and transfer undergraduate students. 

• Collaborates s with vendors, testing agencies and internal staff to ensure proper data and document collection related to all application processes including interviews done by 3^rd parties (SAT, ACT, AP, IB, TOEFL, Duolingo, InitialView, EPIC, etc.).

• Continues to check application data and manages corrective measures, to ensure data accuracy and integrity.

• Trouble shoots and tests functionality of all application platforms (Common Application, Coalition for College Application, etc.) to ensure successful application opening for prospective students and families in advance of formal “go live” date.

• Oversees yearly system clean up and cut over management to move entire CRM system forward to new Round.  Ensures data and document clean up associated with yearly purge aligns with industry best practices and stated internal policies.

• Manages technical aspects of SLATE including workflow confirmation, writing reports and queries, and creating imports and exports of documents and data. 

• Oversees and leverages technological backend CRM System to optimize communication flow through using data and integration of SLATE forms through all phases of the admissions and enrollment cycle.

• Facilitates the optimal use of Slate texting feature to engage with prospective students and families throughout the admissions cycle, includes monitoring of account to ensure sufficient funds are available for text campaigns and takes steps to obtain additional funding when needed.

• Serves as a direct supervisor to several staff members within the data systems and communications teams who work directly with Slate and CRM data integration processes.

• Develops and maintains an archive of training materials, reference guides, procedure manuals and data dictionary for staff to document of policies and workflow protocols.

• Trains for staff to enhance knowledge of SLATE applications and emerging technology that move us forward in our working knowledge of Slate.

• Attends professional development opportunities related to admissions data systems.

• Keeps abreast of information technology trends through self-study, attending job related seminars, courses, or conferences as a participant, panelist, presenter, or moderator to enhance personal development and to strengthen the user service functions.

• Duties as assigned.

QUALIFICATIONS:

Bachelor's degree and 4-5 years of related in SLATE and admissions enrollment, preferably 2-3 years in a supervisory capacity; or an equivalent combination of education and experience required.  Master's degree preferred.

“TalentEdge is an Equal Opportunity Employer. It is the policy of TalentEdge to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.