e-Commerce Account Manager

Job Title: Ecommerce Account Manager - Bathroom Fixtures

We are seeking a motivated and detail-oriented Ecommerce Account Manager with a strong background in Excel, QuickBooks, and online platforms. As an integral member of our team, you will play a pivotal role in managing and optimizing our ecommerce operations related to bathroom fixtures.

Responsibilities:

• Account Management: Oversee the day-to-day management of our ecommerce accounts on various platforms.
• Inventory and Order Management: Monitor and maintain inventory levels, ensuring timely order fulfillment and addressing any supply chain issues to minimize stockouts or delays.
• Sales Analysis: Utilize Excel to analyze sales data, track key performance metrics, and identify opportunities for growth and improvement within the bathroom fixtures product category.
• Customer Service: Provide exceptional customer support by promptly addressing inquiries, processing returns, and ensuring customer satisfaction to drive positive reviews and ratings.
• Online Platform Optimization: Collaborate with the marketing team to optimize product listings, manage pricing strategies, and create compelling product content to enhance visibility and drive sales.
• QuickBooks Expertise: Utilize QuickBooks for accurate financial tracking, invoice management, and financial reporting related to ecommerce transactions and expenses.
• Product Knowledge: Leverage any relevant product experience in the bathroom fixtures industry to answer customer queries, provide product recommendations, and stay informed about industry trends.
• Competitive Analysis: Monitor competitor activities, pricing, and promotions in the bathroom fixtures market to proactively identify opportunities and potential threats.
• Data Integrity: Ensure data accuracy across various platforms, making regular updates to product information, pricing, and inventory levels to prevent discrepancies and errors.
• Collaboration: Work closely with the sales, marketing, and operations teams to align ecommerce strategies with overall business goals and implement cross-functional initiatives.

Qualifications:

• Bachelor's degree preferred.
• Proven experience in ecommerce account management.
• Proficiency in Excel, QuickBooks, and other relevant software for data analysis and financial management.
• Strong analytical skills and the ability to interpret sales data to make informed business decisions.
• Excellent communication skills to interact with customers, vendors, and internal teams effectively.
• Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
• Knowledge of online marketplaces and best practices in ecommerce operations.

Join our dynamic team and be part of an exciting journey to enhance the ecommerce presence of our bathroom fixtures brand. If you have the skills and passion for ecommerce and bathroom fixtures, we'd love to hear from you!