Administrative Assistant

Staff Management Group is seeking an Administrative Assistant for our client in Edison, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 7AM - 3:30PM OR... 8AM - 4:30PM
• Plus Overtime

Pay Rate:

• $21 / hour 

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Administrative Assistant. As a Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.

Job Responsibilities:

• Respond promptly and professionally to incoming calls, addressing customer inquiries, concerns, and complaints with utmost courtesy and efficiency.
• Return customer calls, answer questions, and provide resolutions to issues in a timely manner.
• Communicate with customers via email, ensuring prompt responses to inquiries, and diligently following up on returns and re-orders.
• Process orders accurately and efficiently, while meticulously tracking shipments to ensure timely delivery.
• Assist customers in resolving any problems that may arise during the purchasing process or during transit, providing comprehensive support and guidance.
• Perform various administrative tasks including data entry, payment processing, and monitoring supply inventory.
• Undertake cross-training in related positions as needed, demonstrating flexibility and adaptability to meet evolving business needs.

Job Requirements:

• MUST be bilingual (English AND Spanish).
• +1-year experience in customer service or a related field.
• Good computer Skills must be proficiency in Excel
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Knowledgeable in logistics and ports would be a big Plus.

Additional Information

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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