St. Louis, MO
Oversee a portfolio of client accounts to ensure invoices are collected on time.
Communicate professionally with clients by phone, email, and written messages to resolve billing concerns and obtain payments.
Work with senior leadership on billing and collection strategies for specific practice areas.
Review client payment behaviors and escalate past-due accounts when appropriate.
Negotiate settlement terms and payment arrangements with clients who are behind on payments.
Analyze financial data to improve collection processes.
Prepare ongoing reports for senior management outlining collection performance and trends.
Keep accurate and up-to-date records of all collection activities.
Maintain current documentation for all collection policies and procedures.
Provide problem-solving support and contribute to major departmental projects.
Build and sustain strong working relationships with clients, client-facing professionals, and internal staff.
Qualifications
- Bachelor's Degree
- 3 years of collections experience with a professional services firm