St. Louis, MO
Order: 1217251
- Foster positive business relationships that promote future business with current and prospective customers
- Manage the full order life cycles of an assigned portfolio of customers to meet inventory replenishment requirements within established Anchor parameters
- Maintain high customer satisfaction rates by timely and professionally handling all customer interactions, including complaints and/or problems
- Communicate professionally and effectively with all internal and external stakeholders regarding order, account, inventory, and complaint statuses
- Exercise independent judgment and leadership to positively impact the overall goals and objectives of Anchor Packaging, Inc.
- Design and implement business process improvements to support the changing business environment
- Perform mastered functions while simultaneously continuing formal training in other functions
- Accurately enter and manage customer orders to ensure execution of business plans
- Confirm, validate, and resolve customer pricing, product, and promotion, and order discrepancies
- Maintain customer profile information to ensure accurate order fulfillment
- Monitor Vendor Scorecards for Key Accounts and take corrective action as necessary to ensure Anchor Packaging compliance to customer expectations relative to industry measures such as order fulfillment accuracy, fill rates, and on-time delivery
- Implement best practices throughout the order life cycle to prevent invoice deductions and other process inefficiencies from occurring
- Coordinate product disposition through returns, transfers of stock, sale of non-stock items, etc.
- Seize selling opportunities through knowledge of product line, understanding customer needs, and presenting alternative recommendations to customers
- Collaborate with Anchor Sales to facilitate product field tests, account status reports, and product line updates
- Communicate received quality complaints to appropriate parties, and coordinate replacement
Assist accounting, Trade Management, and customers with billing questions, deduction questions, and other billing problems
- Work with customers and internal personnel to ensure system data for customer accounts is kept up to date